Online Banking FAQ

1. What can I do with Online Banking?
2. What are the system requirements for Online Banking?
3. How secure is Online Banking?
4. How much does Online Banking cost?
5. How do I transfer funds between accounts using Online Banking?
6. Can I see images of my checks online through Online Banking?
7. What do I do if I need help?

1. What can I do with Online Banking?

Services available through Online Banking include:

  • Pulling balances on deposit and loan accounts
  • Viewing and printing account activity statements and reports
  • Transferring funds between accounts
  • Interfacing with Quicken
  • Paying bills

2. What are the system requirements for Online Banking?

You will need Internet access using a supported browser.

For Windows XP SP3

  • Microsoft Internet Explorer 7.0, 8.0
  • Apple Inc. Safari 4.0 and higher
  • Mozilla Firefox 13.0, 14.0
  • Chrome 3.0 and higher

Windows Vista

  • Microsoft Internet Explorer 8.0, 9.0
  • Apple Inc. Safari 4.0 and higher
  • Mozilla Firefox 13.0, 14.0
  • Chrome 3.0 and higher

Windows 7

  • Microsoft Internet Explorer 8.0, 9.0
  • Mozilla 13.0, 14.0
  • Chrome 3.0 and higher

Mac OS X 10.6, 10.7

  • Apple Inc. Safari 4.0 and higher
  • Mozilla Firefox 13.0, 14.0

3. How secure is Online Banking?

Online Banking requires a browser using 128-bit encryption. This is the highest level of encryption available. Imagine sending a friend a letter. For us it's as simple as dropping it in a mailbox for the carrier to pick up and deliver. Now imagine that instead of just dropping it into the mailbox, you put the letter through a shredder that only you have the key to and then into the mailbox. And instead of one carrier coming to pick it up, the post office sends 128 carriers to each take a piece of your letter. They each go on their own route through all sorts of neighborhoods to your friend's house. Once there, your friend takes this pile of incomprehensible paper, puts it through a reverse shredder that they only have a key to and out comes your letter, safe and sound.

From the login screen to the sign off screen, Online Banking is a secure connection.

Tips for keeping Online Banking secure:

  • Use the latest version of a supported browser, depending on your operating system.
  • Keep your password confidential. Change it frequently to ensure that no one else can guess it and do not let anyone else use it.
  • Never walk away from your computer without exiting the system first. When you are finished with your banking, click the Sign Off button located at the left navigational toolbar. Once you have ended your session, no further transactions can be processed until you sign on to the system again.

4. How much does Online Banking cost?

Banking Only is at no charge.

The Bill Payment option of Online Banking is available at no charge. You may sign up for this service online by selecting 'Bill Payment' from the left menu bar. Next, select 'Payee Management' from the left menu bar and you will be guided through the set up. Bill Pay is subject to approval.

Images of your checks are available online through Online Banking. For a one-time set up fee of $15, you have access to front and back of cleared checks. You can view and print copies of any of the images. Please e-mail internetbanking@myfirstfarmers.com to sign-up for this service.

Stop Payment fee is $29.75 per item.

E-mail sent through this link is neither secure nor confidential. Please do not provide any personal or sensitive information like your account number or Social Security Number when using this method of communication.

5. How do I transfer funds between accounts using Online Banking?

To authorize the bank to allow transfers by you, the account owner, via Online Banking or Phone Bank, stop by any office of First Farmers to complete the Internal Transfer Service Request form.

Transfers submitted between accounts at First Farmers before the daily cut-off time of 10:00 PM Central Standard Time on any business day with an effective date of the current business date will be posted on the same day. Transfers submitted after 10:00 PM Central Standard Time may not be posted until the next business day.

6. Can I see images of my checks online through Online Banking?

Images of your checks are available online through Online Banking. For a one-time set up fee of $15, you have access to front and back of cleared checks. You can view and print copies of any of the images. Please e-mail internetbanking@myfirstfarmers.com to sign-up for this service.

E-mail sent through this link is neither secure nor confidential. Please do not provide any personal or sensitive information like your account number or Social Security Number when using this method of communication.

7. What do I do if I need help?

Support is available to customers during regular business hours through the Contact Center at 800-882-8378.

If you would like more information, please e-mail internetbanking@myfirstfarmers.com.

E-mail sent through this link is neither secure nor confidential. Please do not provide any personal or sensitive information like your account number or Social Security Number when using this method of communication.

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