E-mail Awareness

Glynis Smith
Security Officer
P.O. Box 1148
Columbia, TN 38402-1148

Telephone: (931) 388–3145
Fax: (931) 380–8359

E-mail Awareness

  1. What is an E-mail Scam?
  2. Who Should I Contact if I Suspect Suspicious Activity or Communication?

Be Aware of E-mail Scams

Criminals are soliciting customers by e-mail in an effort to illegally obtain personal information. The e-mail address and the website address may appear almost identical to those of legitimate financial institutions. The e-mail will claim that there is a problem with an account and will provide a link to a site that may look authentic. You will be asked to input personal information such as bank account numbers, PINs and a Social Security Number. These e-mails attempt to trick customers into supplying sensitive personal data. This fraudulent practice is often called "phishing" or "spoofing". Contact us if you suspect any fraudulent activity. F&M will never request personal financial information via email.

IMPORTANT: If you receive an e-mail requesting personal information, you should not provide it or click on a link - even if it looks like the request comes from a legitimate website.

Below is a sample phishing e-mail recently sent to other bank customers:

Subject: Found error! Please resubmit bankname.com urgenos

Security Key: dlruzfujrkszkq45j634bs7muof nnwhgg

Dear BankName Customer:

During our regular update and verification of the Internet Banking Accounts, we could not verify your current information. Either your information has been changed or incomplete, as a result your access to use our services has been limited. Please update your information.To update your account information and start using our services please click on the link below: http://www.bankname.com/internetBanking/RequestRouter?requestCmdid=DisplayLoginPage

Note: Requests for information will be initiated by BankName Business Development; this process cannot be externally requested through Customer Support.

Sincerely, BankName Accounts Department.


Who Should I Contact?

Contact First Farmers & Merchants Bank's Security Officer, Glynis Smith, immediately at 800-882-8378 if you suspect Identity theft or fraud involving any of your First Farmers & Merchants Bank accounts.

Other Important Contact Information

Contact Fraud Line Web Address
Equifax 800-525-6285 www.equifax.com
Experian 888-397-3742 www.experian.com
Trans Union 800-680-7289 www.transunion.com
Federal Trade Commission 1-877-IDTHEFT www.ftc.gov

Other Links:

How Not to Get Hooked by a ‘Phishing’ Scam

Take Charge: Fighting Back Against Identify Theft

You Have the Power to Stop Identity Theft

Security tips from the national security alliance