Criminals are soliciting customers by e-mail in an effort to illegally obtain personal information. The e-mail address and the website address may appear almost identical to those of legitimate financial institutions. The e-mail will claim that there is a problem with an account and will provide a link to a site that may look authentic. You will be asked to input personal information such as bank account numbers, PINs and a Social Security Number. These e-mails attempt to trick customers into supplying sensitive personal data. This fraudulent practice is often called "phishing" or "spoofing". Contact us if you suspect any fraudulent activity. F&M will never request personal financial information via email.
IMPORTANT: If you receive an e-mail requesting personal information, you should not provide it or click on a link - even if it looks like the request comes from a legitimate website.
Below is a sample phishing e-mail recently sent to other bank customers:
Subject: Found error! Please resubmit bankname.com urgenos
Security Key: dlruzfujrkszkq45j634bs7muof nnwhgg
Dear BankName Customer:
During our regular update and verification of the Internet Banking Accounts, we could not verify your current information. Either your information has been changed or incomplete, as a result your access to use our services has been limited. Please update your information.To update your account information and start using our services please click on the link below: http://www.bankname.com/internetBanking/RequestRouter?requestCmdid=DisplayLoginPage
Note: Requests for information will be initiated by BankName Business Development; this process cannot be externally requested through Customer Support.
Sincerely, BankName Accounts Department.
Contact First Farmers & Merchants Bank's Security Officer, Glynis Smith, immediately at 800-882-8378 if you suspect Identity theft or fraud involving any of your First Farmers & Merchants Bank accounts.
Other Important Contact Information
|Contact||Fraud Line||Web Address|
|Federal Trade Commission||1-877-IDTHEFT||www.ftc.gov|
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